Effective Date: 1st Sep 2026
Welcome to The Karma Stay, a venture of Aaronn Paradise Pvt Ltd.
These Terms & Conditions ("Terms") govern your access to and use of www.thekarmastay.com (the "Website") and any booking, travel package, accommodation, transportation, pilgrimage, spiritual, wellness, cultural, retreat or related services booked through The Karma Stay.
By accessing the Website, submitting a booking request, making a payment, or booking any service through The Karma Stay, you acknowledge that you have read, understood and agreed to these Terms, together with the applicable booking-specific terms, cancellation and refund policy, and privacy policy.
1. About The Karma Stay
The Karma Stay provides curated spiritual tourism, pilgrimage, wellness, cultural, accommodation, retreat and travel-related experiences.
Our services may include accommodation, transportation, sightseeing, pilgrimage visits, spiritual experiences, retreats and customized travel packages.
Certain services may be provided directly by The Karma Stay, while other services may be arranged through independent Ashrams, Mutts, hotels, resorts, guest houses, properties, cab operators, transport providers, guides, activity providers, travel partners and other third-party service providers ("Service Providers").
Where a service is provided by a third party, the applicable terms, rules, restrictions and policies of that Service Provider may also apply.
2. Booking and Reservation
Customers must provide complete, accurate and up-to-date information while making a booking.
A booking shall be considered confirmed only when:
- The required payment has been successfully received; and
- The booking has been confirmed by The Karma Stay or the relevant Service Provider.
A payment or booking request does not, by itself, guarantee confirmation until availability has been verified and confirmation has been issued.
All bookings are subject to availability at the time of confirmation. Customers are responsible for checking the following before completing a booking:
- Travel dates
- Number of travellers
- Accommodation details
- Room category
- Transportation details
- Pickup and drop-off locations
- Package inclusions and exclusions
- Meal plans, where applicable
- Activity or experience details
- Price and applicable taxes
- Applicable cancellation and refund conditions
3. Pricing, Taxes and Payment
Prices displayed on the Website may change from time to time.
Once a booking has been confirmed, the confirmed booking price shall generally apply, subject to any changes specifically permitted under the booking terms or requested by the customer.
Applicable taxes, service charges, transportation charges and other mandatory charges, where applicable, shall be communicated during the booking process or in the booking confirmation.
Payments may be processed through authorized third-party payment gateways.
The Karma Stay does not intentionally store complete payment card, banking or other sensitive payment credentials where such information is processed directly by an authorized payment gateway.
Customers are responsible for ensuring that the payment information provided by them is accurate and that sufficient funds are available for the transaction.
4. Customer Responsibilities
Customers are responsible for:
- Providing accurate personal, contact and booking information.
- Providing valid identification documents wherever required by law or by the relevant Service Provider.
- Providing correct passenger names and other required details.
- Arriving at the designated pickup point, property, temple, Ashram, Mutt or meeting location at the specified time.
- Following the check-in, check-out and other rules of the relevant accommodation provider.
- Following the rules and instructions of Ashrams, Mutts, temples, hotels, properties, transport operators and other Service Providers.
- Respecting local customs, religious practices and applicable dress or conduct requirements.
- Following applicable laws and safety instructions.
- Ensuring that they are reasonably able to participate in any selected activity or travel experience.
The Karma Stay shall not be responsible for losses arising from incorrect information provided by the customer, failure to arrive on time, missed transportation, failure to carry required identification documents or failure to comply with the applicable rules of a Service Provider.
5. Accommodation and Third-Party Services
The Karma Stay may arrange accommodation and other services through independent Service Providers, including:
- Ashrams
- Mutts
- Hotels
- Resorts
- Guest houses
- Dharamshalas
- Homestays
- Cab and taxi operators
- Drivers
- Transport companies
- Local guides
- Activity providers
- Other travel and hospitality partners
These Service Providers operate independently and may have their own:
- Check-in and check-out policies
- Cancellation and refund policies
- Identification requirements
- Age restrictions
- Property rules
- Religious or conduct requirements
- Meal policies
- Vehicle policies
- Safety requirements
- Other terms and restrictions
Where reasonably available, The Karma Stay shall communicate material Service Provider conditions to the customer before or at the time of booking.
Customers agree to comply with the applicable policies of the relevant Service Provider.
6. Tour Packages and Combined Services
A booking may consist of multiple services, such as:
Hotel/Ashram/Mutt + Cab + Sightseeing + Darshan/Spiritual Experience + Meals + Other Travel Services.
Each component may be provided by a different Service Provider and may therefore have different availability, cancellation, amendment and refund conditions.
Accordingly, cancellation of an entire package does not necessarily result in the same cancellation charge for every component.
The applicable refund shall be calculated after taking into account the cancellation conditions and actual non-refundable amounts applicable to the individual components of the booking.
Customers should carefully review the package-specific terms provided at the time of booking.
7. Cancellation and Refund
Cancellation and refund eligibility shall be governed by:
- The cancellation terms displayed for the particular service or package.
- The booking confirmation or invoice.
- The applicable Service Provider's cancellation terms.
- The The Karma Stay Cancellation & Refund Policy.
Where a package-specific cancellation policy is expressly communicated to and accepted by the customer, that policy shall apply to the relevant booking.
Certain services, including special-rate, peak-season, festival-period, group, customized or non-refundable bookings, may carry stricter cancellation conditions.
Where a Service Provider has charged or retained a non-refundable amount, such amount may be deducted from the customer's eligible refund.
Customers should review the applicable cancellation conditions before making payment.
For complete details, please refer to our Cancellation & Refund Policy available on the Website.
8. Changes, Amendments or Cancellation by the Customer
Customers may request changes or cancellation of their booking through the official contact details provided by The Karma Stay.
A cancellation request shall become effective only after it has been received and acknowledged by The Karma Stay.
Requests for changes to:
- Travel dates
- Number of travellers
- Number of rooms
- Accommodation
- Vehicle type
- Pickup or drop-off location
- Destination
- Duration
- Activities
- Other package components
may result in additional charges.
Such charges may include Service Provider amendment fees, fare differences, revised accommodation rates, transportation charges or other actual costs arising from the requested change.
A request to modify a booking does not automatically cancel the original booking.
9. Changes or Cancellation by The Karma Stay or Service Provider
In certain circumstances, The Karma Stay or the relevant Service Provider may need to modify, reschedule, replace or cancel a booking.
Such circumstances may include:
- Accommodation availability issues
- Operational requirements
- Safety concerns
- Government restrictions
- Temple or pilgrimage-site restrictions
- Road closures
- Transportation disruptions
- Natural events
- Severe weather
- Security concerns
- Closure of a property or facility
- Other circumstances beyond reasonable control
Where reasonably possible, The Karma Stay shall notify the customer and may offer an alternative arrangement, rescheduling option or applicable refund, depending upon the circumstances and amounts recoverable from the relevant Service Provider.
Where an alternative service is accepted by the customer, additional charges or price differences may apply where applicable.
10. Force Majeure
The Karma Stay shall not be responsible for failure, delay, interruption, modification or cancellation of services caused by circumstances beyond its reasonable control, including but not limited to:
- Natural disasters
- Floods
- Earthquakes
- Extreme weather
- Government orders or restrictions
- Strikes
- Civil disturbances
- Epidemics or public-health restrictions
- Road closures
- Transportation disruptions
- Security situations
- Closure of pilgrimage sites or religious institutions
- Acts of God
- Other unforeseen circumstances beyond reasonable control
In such circumstances, The Karma Stay shall make reasonable efforts to assist customers with alternative arrangements, rescheduling or recovery of amounts from the relevant Service Provider.
Any refund shall be subject to the amount actually recoverable from the relevant Service Provider and the applicable booking terms.
Nothing in these Terms is intended to exclude or limit any rights available to customers under applicable law.
11. Website Content and Availability
The Karma Stay makes reasonable efforts to ensure that information published on the Website is accurate and current.
However, accommodation facilities, photographs, room categories, services, timings, activities, routes, package inclusions, prices and other information may change due to operational or other circumstances.
Photographs displayed on the Website are intended to provide a general representation of the accommodation, property, destination or service. Actual rooms, facilities, surroundings or services may vary.
The Karma Stay reserves the right to correct errors, update information and modify Website content when necessary.
Availability displayed on the Website is subject to confirmation.
12. Intellectual Property
All content on the Website, including but not limited to:
- Text
- Logos
- Graphics
- Photographs
- Videos
- Designs
- Trademarks
- Icons
- Written material
- Other digital content
is owned by, licensed to, or used with permission by The Karma Stay, unless otherwise stated.
No content from the Website may be copied, reproduced, modified, distributed, published or commercially exploited without prior written permission from The Karma Stay or the applicable rights holder.
13. Third-Party Websites and Links
The Website may contain links to third-party websites, payment platforms, booking platforms or other external services.
These links may be provided for convenience or informational purposes. The Karma Stay does not control and is not responsible for the content, availability, security, privacy practices or policies of external websites.
Customers should review the applicable terms and privacy policies of third-party websites before using them.
14. Privacy and Personal Information
Use of the Website and The Karma Stay services is also subject to our Privacy Policy.
The Karma Stay may collect and process information necessary to:
- Process bookings
- Confirm accommodation and transportation
- Communicate with customers
- Provide requested services
- Process payments and refunds
- Coordinate with relevant Service Providers
- Meet applicable legal and regulatory requirements
Personal information shall be handled in accordance with the applicable Privacy Policy and applicable law.
15. Limitation of Liability
The Karma Stay shall make reasonable efforts to coordinate and facilitate the services booked through its platform.
However, where a service is independently provided by a third-party Service Provider, the Service Provider remains responsible for the delivery and operation of its own service, subject to applicable law and the terms governing that service.
To the extent permitted by applicable law, The Karma Stay shall not be responsible for indirect, incidental, special or consequential losses arising from circumstances beyond its reasonable control or from independent third-party services.
The Karma Stay shall not be responsible for losses arising from:
- Incorrect information supplied by the customer
- Customer's failure to comply with applicable rules
- Customer's late arrival or failure to appear
- Loss or damage to personal belongings, except to the extent required by applicable law
- Changes made directly by the customer with a Service Provider without informing The Karma Stay
- Acts or omissions of independent Service Providers, except to the extent The Karma Stay is legally responsible
Nothing in these Terms shall exclude, restrict or limit any liability or consumer right that cannot legally be excluded, restricted or limited under applicable law.
16. Governing Law, Disputes and Contact
These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India.
Customers are encouraged to contact The Karma Stay first so that any booking-related concern or complaint can be reviewed and resolved where reasonably possible.
Any dispute that cannot be resolved amicably shall be subject to the applicable dispute-resolution mechanisms and jurisdiction available under Indian law.
Contact Us
The Karma Stay
A venture of Aaronn Paradise Pvt Ltd
Email: support@thekarmastay.com
Phone: +91 7011319885
Website: www.thekarmastay.com
Acceptance of Terms
By accessing the Website, submitting a booking request, making a payment or booking any service through The Karma Stay, you confirm that you have read and understood these Terms & Conditions and agree to the terms applicable to your booking.
You also acknowledge that:
- Different services within a package may have different terms.
- Certain services may be non-refundable.
- Independent Service Providers may have their own terms and conditions.
- Package-specific cancellation and refund conditions may apply.
- The applicable booking confirmation and service-specific terms should be reviewed before travel.
The Karma Stay may update these Terms from time to time. The revised version shall be published on the Website with the applicable effective date.
Last Updated:1st Sep 2026
